My Focus got a broken offside wing mirror this week (I haven’t a clue how it happened, but it looked like a stone might have hit it). I noticed it at 5.30pm Wednesday.
Ford Logo
I called up the Ford dealer and booked it in for 9.00am Thursday – it was important because I had a pupil going to test today (she failed, unfortunately), and had to get it fixed by then. The person on the phone said they couldn’t be sure if the part was in stock because the parts department had all gone home. I kept my fingers crossed.
I took it in at 9.00am Thursday and said “if they’re only replacing the mirror, should I wait around rather than go home?” The guy who took my keys said they didn’t have anyone to fix it there and then as they were all on other jobs, but that they’d have it done by the previously requested 12.00pm. I got a taxi home.
At 11.30am, I got a taxi back. I could see my car hadn’t been moved as we drove in, and looking at the mirror I could see they hadn’t replaced it.
The guy in reception said that they’d ordered the correct part, but what was inside the box was the wrong one. The part no. was correct, but the part wasn’t. I was not happy – I explained that I had already lost one lesson and two taxi fares (around £70). He told me the correct part would be in by 1.00pm. Fortunately, I had a free 90 minutes that afternoon, so I said: “I can bring it in at 4.00pm – can they fix it while I wait?” This time he was very definite that they would do so.
I got there at 4.00pm, and settled down expecting to read a few dozen magazines, and drink a gallon of machine coffee.
Ten minutes later, they brought my keys back. They’d done it. Ten bloody minutes, and it cost me 5 hours of my time.