EDIT: For the hard-of-thinking out there, this story is from 2010. BSM is now owned by the AA, and any complaints mentioned in this article are totally irrelevant as far as choosing BSM as a driving school goes. Remember: this TV programme is from 2010.
At the end of the last episode of Watchdog, they mentioned that they would be covering BSM on the next show (which is 11 November), though they didn’t say for what specific reason. Naturally, this has sent a lot of non-BSM ADIs into orgasm!
Speculation is rife – the more juicy the rumour, the better.
What makes me laugh is that in a week people will know exactly what the storyline is, and they’re going to look right prats for being wrong. Actually, when I think about it, they probably won’t – most of the idiots listening to them want to believe the worst, too. And the beliefs will remain long after the facts are known.
The BSM Instructor Academy website clarifies:
Watchdog
Many of you will have seen Watchdog on BBC1 last night and the fact that BSM are to appear on the program next week. We thought it important to clarify with you the reason for this, particularly as you may be asked questions by your pupils.
The main issue being raised by the program was due to a statement on our website stating that someone passes their test with BSM every 6 seconds. This is of course incorrect and the statement was placed on the website in error. We have been quick to point this out to the BBC and have ensured that this has now been removed.
On the back of this, they have also picked up on four separate complaints sent in to the program by ex BSM pupils, these complaints have for example, related to such matters as one pupil having had four different instructors over a two year period and others where pupils have complained about NTU’s at tests, all of which we have been happy to answer and all of which have been investigated and resolved to the customers satisfaction. It is absolutely key to point out, that through the excellent work carried out by both BSM employees and instructors, BSM have thousands of very satisfied customers and we will of course continue to strive to improve our service by listening to the feedback we receive from all those learning to drive with us.
So, no failed coup. No uncovered world domination plot. Pretty mundane, really.