Someone found the blog on the following search term:
bsm late or acromas or goodsell or saga or aa or complaint or driving or lesson or instructor or cancelled or theory or franchise or passed or failed or pupil or car –brick –waka –mining –benilde –exhaust –bmw –blind
You have to try not to laugh sometimes. They actually typed all that into a search engine – they seem to have a big axe to grind, but on a very badly worn grinding wheel! A search term like that is almost like not using any search criteria at all – it’ll throw up a zillion results, 99.9% of 
which are absolutely irrelevant (as the attempts to remove certain hits would confirm).
Let’s assume that the earlier chapters of the term are what the person was interested in – something to do with a driving instructor from the AA or BSM turning up late.
First things first. Forget any idea you might have about suing them for millions. It isn’t going to happen.
Next, you need to understand how driving instructors work. Every single instructor out there (well, except for a handful who work for specialised companies who deal with expensive lessons to people who can afford them) is self-employed. That means that if you get a bad one, there’s almost just as much chance of him being with Red, the AA, BSM, or any other large school as there is of him being with a smaller school or operating on his own.
I say “almost”, because there is a slight likelihood that the one from a big school will – on average – be more reliable than one of the lesser ones. The reason is the brand name, 
and the degree to which the school in question wants to protect it. Still not convinced?
OK. Every instructor has to make money, and to do that they need pupils to teach. Those with a franchise are almost always there because they can’t generate the work themselves, and they rely on the school to get them that work. Assuming that this arrangement works, the instructor will not want to get on the wrong side of his franchiser – who might kick him out if he upsets customers. So there is a general tendency for any behaviour likely to cause upset not to happen.
On the other hand, instructors who charge stupid prices and who force pupils to stay with them by making stupid “10 lessons for £99” offers, which only apply if you stay for your entire course, can afford to be a little less customer friendly. And since they will be earning less to start with with these daft offers and low regular prices, they may well upset pupils without being aware of it by not teaching them quickly enough for the pupil’s liking. So there is a general tendency for unhappy pupils to be greater in this group.
Note I said “general tendency”.
Now, let’s cut through the crap and try to help people who are anally retentive enough to type huge search terms like the one above, with a view to being able to retire on the outcome of what they might have in mind… here are some simple things you could try
- If you are unhappy with your instructor, just change them
- If it’s with a large school, ask them for a different instructor
- If you’re pissed off with the school, go for a different one
- Complain directly to the school if you have a grievance
- Concentrate on learning to drive, not complaining
- Don’t spend so much time watching daytime TV and formulating opinions about companies based on only two or three cases
- If you’re a parent, try butting out unless you understand the mechanics involved, have a genuine problem, and can separate fact from fiction when your little darling drops a comment
- Remember the saying “six of one, half a dozen of the other” – the pupil isn’t always unblemished when it comes to lesson mix-ups
It’s really that simple. Just change instructors and stop moaning!
Some years ago, I had a pupil who was extremely unreliable. She simply couldn’t afford 
her lessons, and she was honest about it. In return, I was absolutely tolerant to her numerous last minute cancellations. This is not a word of a lie, but she cancelled in excess of 10 lessons less than 24 hours before she was supposed to have them, and other lesson reorganisations ran into similar figures. I even gave her a free 2 hour lesson on one occasion when she accompanied me on my Check Test. I estimate that she cost me more than £500 overall. You could say that I was crazy to carry on with her, but I did.
Then, one day, she sent me yet another text cancelling her lesson at the last minute (on the day it was supposed to be, as I remember). I was used to this and merely saw the first line of the message flashed up on my phone. I made the mistake of not reading the rest, which turned out to be an essay and a half. Right at the bottom it said “can you do a lesson at 11 on Thursday?”
Now, bearing in mind that I didn’t reply, I didn’t turn up at 11 on Thursday. But she thought I was going to.
When I realised what had happened, I apologised profusely and explained, but she didn’t reply. I then found out from another pupil that she was going around saying I was “unreliable”. I’d never turned up late or missed a lesson that we’d arranged, and yet she’d missed dozens. If I worked for a large school, and she was interviewed on daytime TV, you can imagine how it would look, But it was just lies.
Mind you, as I’ve said before, driving instructors are often not the brightest sparks in the fire, and some may well give grounds for a genuine complaint. But these are the exception rather than the rule.
So, one more time: if you aren’t happy with your instructor, just change them and get on with your life.
And if you really feel the need to create a stink about whatever it is that’s bugging you… you might just need to get a life!