Windows 10 and Outlook Sending Error

Well, Windows 10 is here and I downloaded my upgrade as a result of being part of the insider programme. Installation is actually very straightforward, but not entirely trouble-free.Windows 10 wallpaper

Windows 10 still has issues with NVIDIA drivers – even after supposed “fixes” by NVIDIA it still has them. I got round it by doing a clean install of Windows 7, upgrading immediately to Windows 10, then letting Windows Update do its thing. Even that wasn’t exactly plain sailing, but the drivers eventually installed properly.

A much bigger problem was the fact that Outlook stops working properly after you upgrade. You might not notice right away, because all your email accounts test successfully and you can still receive mail. When you try to send, though, you get the following message:

Error message: ‘DOAADI – Sending’ reported error (0x800CCC13): ‘Cannot connect to the network. Verify your network connection or modem’

I was pulling my hair out for a while, thinking that I’d got a crucial setting wrong in my account settings, even though I have them all written down and have used them before. After restoring my original Windows 7 image and double-checking, I was convinced that it just had to be a Windows 10 issue. And so it was.

After a bit of searching it appears that others had experienced the same problem. The solution which worked for me is as follows, and it involves running Windows’ system file check utility. In Windows 10, right click the Start button, then click Command Prompt (Admin). Type the following (including the space) and hit ENTER.

sfc /scannow

Once the scan completes you should be able to send emails again. It worked first time for me, though some sources suggest you may have to run it several times.

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