An old post, but still very relevant.
Be aware that there is a very convincing phishing scam doing the rounds at the moment. It takes the form of an email, which looks like this:
It has the Virgin logo and everything, and if you click on the link at the bottom it takes you to an exact copy of the usual Virgin Media log in page.
What made me suspicious was that my monthly bill was paid just last week. I checked my bank account.
I very nearly fell for it, but I became more suspicious when I realised that my log in details – which I secure using Last Pass – were not automatically filled in because the site’s security certificate is all wrong. And the alarm went off completely when Windows 10’s Smart Screen Filter popped up and warned me to be careful.
If you get anything like this, do what I did and log into your Virgin Media through the VM website – not from any links in emails you have received.
I’ve reported the site as a phishing site to Microsoft and various other parties. Couldn’t report it to VM, because they have made as sure as possible that customers cannot contact them directly.