I got an email this morning advising me that UKHosts is transferring operations to Media Marmot Ltd. It says the transfer should be “seamless”.
Transfer Of Business From UKHosts to Media Marmot Ltd
UKHosts Ltd are currently undergoing the reorganisation of the way they run their business and therefore, with effect from 1st December 2011, all hosting and associated services have been transferred to Media Marmot Ltd. The transition should be seamless and if you have any queries in regard to this, we would appreciate it if you would contact us at your earliest convenience.
Welcome To Media Marmot Ltd
As a UKHosts customer we would like to welcome you to Media Marmot Ltd with open arms. We aim to honour and continue the excellent service you’ve had from UKHosts over the past 12 years as we continue to expand our business. Most of the work moving clients from UKHosts to Media Marmot has already taken place behind the scenes however we understand that there could be the occasional admin error so we would appreciate it if you could spend some time reviewing your contact details and associated orders below.
I’m not going to kick them, but I was with UKHosts for a number of years and “excellent service” isn’t a term I’d use to describe what I got – not overall, anyway.
To start with, contacting anyone was almost impossible. The phone was never answered and they often didn’t reply to messages or emails. When they did, it was ALWAYS the same guy, who was clearly the tech there as well as the troubleshooter and customer service contact. Since I am pretty much self-sufficient with computers this wasn’t much of a problem most of the time.
But what did it for me was when one of my clients called to mention that his website was down. When I logged into the server via my FTP client, every index.htm file and every image file was gone!
When I eventually got through to UKHosts, I learned that they had been “hacked” some considerable time previously – many weeks earlier, if I recall – and I got the usual “we tried to inform everyone” spiel. I asked why they didn’t have a back-up they could have used to restore the server, and I can’t remember what they told me. I was furious, because it took me a while to get all my sites up again (even though fortunately I had backups – customers take such opportunities to request updates and alterations).
I know from hits received by this blog that they have been hacked at least one more time since I left them.
I’m with 1&1 now, and I can’t fault them. Tech Support comes back within 24 hours via email, or they are there 24/7 if you want to phone.
Anyway, Media Marmot’s website looks better than UKHosts’ ever did (a few typos notwithstanding), so just going on that suggests things might be better for them in the future… although the email I received is based on a domain they think I have with them, but which was transferred probably 6 years ago.