Bloody Virgin Media – II

Virgin Media logo

I wrote just over a month ago about how Virgin Media had had a major outage, and it dragged on for days. I thought we were up-and-running again.

Then, around midnight on Sunday, Outlook told me it couldn’t connect to the email server. It was still doing it when I got up Monday. And to cut to the chase, it is still doing it now – Tuesday midday.

No f*cking email whatsoever for a day and a half so far.

I went to Downdetector and saw that everyone else was having problems. Many of them had contacted support, and as the day passed had been told it would all be fixed by 2.10pm, 4.20pm, 7.30pm… and I gave up checking after that.

After the last outage, I’d drafted a letter to Virgin’s Head Office, but I didn’t send it once everything was working. Well, I’m sending it this time.

Update: Email went down late Saturday/early Sunday (17/18 June). Virgin gave repeated fix times throughout Monday and Tuesday, and missed every one of them. By Wednesday (21 June), they have given up on giving ETAs to miss, and have now said Friday (23rd).

So no f*cking email for almost a whole week.

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